Do you have a concern?

UC SSC Lake Ginninderra is a diverse community: learning together, encouraging curiosity and innovation and providing a range of pathways for students to succeed.

UC SSC offers a wide range of both pastoral and support services for students. This support includes the Student Services Team (Pastoral Care/ Support Group) and student year advisors. Students may also access careers, work experience and personal counselling services including school psychologist and Safe and Supportive Schools Contact Officers (SASSCO's).

The ACT Education Directorate (the Directorate) is committed to addressing the concerns it receives from parents, carers, students and members of the community about ACT public schools and the Directorate in a manner that is courteous, efficient, fair and prompt. The Directorate is also committed to establishing and nurturing positive partnerships between schools and their communities.

Concerns should initially be raised at the local level for instance, with the pastoral care teacher/ subject teacher or student advisor.

The issue may then be referred to a supervising staff member / executive team member / student services team member and then to the Principal if the concern has not been resolved.

If the matter is not resolved at the local level and you wish to make a complaint, the complainant may lodge a Written Complaint with the Manager, Liaison Unit at: ETD.Complaints@act.gov.au or GPO Box 158 CANBERRA ACT 2601.

The Complaints Form is available on the Directorate’s website.